Covid-19 Information

Last updated 20 March 2020


Coronavirus – Covid-19

Park Homes (UK) Limited is continuing to follow the advice that GOV.UK and the NHS are updating daily as the global outbreak develops.

Last updated 20 March 2020

Coronavirus – Covid-19

The health, safety and wellbeing of our residents and colleagues are always our top priorities. We have therefore taken comprehensive action to prepare for, and respond to, the growing coronavirus outbreak in the UK.

We are continuously monitoring the advice from government and our regulators to ensure we are safeguarding our residents and colleagues. We will update this page in the event of any developments. If you have any questions, please speak to your local manager.

For comprehensive information about the coronavirus itself, please visit either the Gov.UK or NHS websites, or if you are concerned you or someone you are in contact with has coronavirus call 111.

Update 20 March 2020: Visits to our homes

Visiting a Park Homes (UK) Care Home

Temporary restrictions on visits

As residents in our care homes are particularly vulnerable to the coronavirus, we have taken the difficult decision to temporarily suspend all visits from relatives and friends, unless in exceptional circumstances. We do not take this decision lightly, but feel that reducing all but vital visitors to our homes will help protect the health and safety of residents.  We recognise that will concern some people, but we do ask for your support. If you feel your personal circumstances warrant a visit, please contact the home manager before you travel to the home.

Our intention is to follow public health advice to determine when visits will return to normal, which means that as things currently stand, our initial estimate is that these restrictions may be in place for up to 12 weeks.

We will continue to do our best to support residents to keep in touch with loved ones via other methods, such as phone and skype, letters or emails in the short term.

Essential visits from medical specialists and buildings maintenance were will also continue. We will make sure our contractors are following all relevant guidance.

However, we are also temporarily stopping all non-essential visits, for example, from external entertainers.

How to visit a Park Homes (UK) safely

Remember that those visiting relatives in the home will need prior agreement from the home manager to do so, and this will only be granted in exceptional circumstances. Your visit will be limited to the bedroom of your loved one to limit contact with other residents.

Do not visit if you are feeling unwell

If you currently feel even a little poorly, particularly if you have flu-like symptoms including coughs, raised temperature or shortness of breath, please do not visit the home for at least 14 days.

Do not visit if you have been to an affected area

If you have been abroad to one of the areas affected by coronavirus, or have been in close contact with someone who may have been exposed to the virus, please do not visit the home. Health England is maintaining a live list of these affected areas.

During your visit

If you are still planning a visit due to exceptional circumstances, it is important that you take every measure to do so safely.

Wash your hands

Please wash your hands carefully (following NHS guidance) before travelling to the home. As soon as you arrive in the home please wash your hands again and use the hand sanitisers that are by the front door and throughout the home. Please wash your hands again before leaving the home.

Health checks

When you arrive, our staff will confirm your visit with the home manager and will ask you a few questions about your health and any contact with possible sources of the coronavirus before you come into the home.

Temperature checks

We have introduced temperature checks upon arrival at the home to ensure any visitors are not running a fever and unintentionally bringing the virus into the home. These are done via an ear thermometer with disposable tips which is the most quick, accurate and hygienic approach available. If you have any concerns about undergoing a temperature check, please call the home before you set out to visit.


While tissues are available in the home, please bring a supply with you in case you sneeze, cough or find your nose is running. Please use each tissue once and dispose of it carefully using the catch it, bin it, kill it principle.

If you have any questions please do not hesitate to contact the home manager in the normal way.

This page will be updated to reflect the latest information and advice regarding any additional steps we are taking to safeguard the health of our residents and colleagues.